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Speech Analytics
Maximize your Calls with AI Recording Analysis

Boost customer satisfaction, increase revenue, and improve operations through a comprehensive view of customer conversations.

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A lot is happening in your conversations.

Turn your conversations into revenue and quality. With advanced tools like search phrases, reports, and forms, you gain total control to reduce churn and optimize your service.

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Turn every interaction into extraordinary results.

Gain a complete view of your service quality by analyzing patterns and key moments without manual processes.

 

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Agent evaluation.

Collect relevant information from agents, such as behavioral patterns at different points during the call.

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Dialogue views and tags.

Find any dialogue easily thanks to chat-format transcriptions and keyword tags.

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Quality management.

Add ratings and comments, and share notes between agents and supervisors with the integrated evaluation module.

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Activity history.

Gain insights into customer journeys with up to 90 days of previous conversation history.

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Call skipping.

Choose the duration of irrelevant calls and skip their in-depth analysis to optimize time and costs.

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Automatic download and search.

Download transcripts at any time and locate audio fragments through automation.

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Analyze 100% of your conversations.

The AI-powered platform ensures your customer service interactions are of the highest quality by automatically capturing, transcribing, and analyzing every call.

Find valuable insights easily within dashboards featuring specific filters and tags, allowing for a comprehensive view of conversations—all within a fully customized environment.

Call analysis & evaluation.

Get detailed analysis, including recordings, speech-to-text transcriptions, MetaData, and granular filters to understand exactly what happened during the call.

Evaluate calls and agents, generate statistics, and launch coaching sessions to track progress and improve conversational experiences.

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Listen to the true voice that defines your business.

Go beyond traditional metrics and understand the nuances of every human interaction.

How do we achieve conversational architecture?

We merge Artificial Intelligence and semantic analysis to reveal the hidden value within your operation.

Native source integration.

We connect directly to your data ecosystem, centralizing audio and text securely for immediate, frictionless access.

 

High-precision algorithms.

We process your information with Machine Learning models specifically trained for your industry, language, and the particular challenges of your business.

Real-time visibility.

Visualize your key indicators on our platform or receive strategic notifications directly in your systems for agile decision-making.

 

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Advanced security features.

We guarantee data privacy and security through advanced security features:

Bullet 1-06Enterprise-grade encryption.

Bullet 1-06Sensitive data control and security.

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Bullet 1-06Automatic deletion of recordings and customer data.

 

 

 

Ready to take your company
to the next level?

 

Talk to an expert today.

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