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Virtual Agent for Telecom
Customer Service that Sustains the Network

The network doesn't stop,  nor does your service.
The AI that transforms technical frustration into instant solutions and total control for the user.

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It doesn't just answer. It resolves.

Trust is sustained through clear, connected, and consistent support. Integrated intelligence allows for first-contact resolution, turning customer service into a natural extension of the operation—available always and across all channels.

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An experience designed to operate at the speed of your network.

The volume, urgency, and diversity of requests in telecom leave no room for guesswork. Support needs to understand the contracted service, account status, active incidents, and the customer's full history—in seconds.

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AI network diagnostics.

Run signal tests and restart internet or TV services directly from the chat.

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Payment and outage management.

Check balances, apply coupons, and get immediate service reactivation after paying bills.

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Guided technical support.

Step-by-step troubleshooting with the ability to recognize the user's exact modem model.

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Scheduling & appointments.

Modify technical appointments and send the installer's real-time location to the customer.

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Predictive upselling.

Offer speed upgrades or premium packages based on the user's actual consumption habits.

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Continuous network memory.

The agent knows every previous report and the current status of the area, eliminating the need for the customer to repeat themselves.

Tailor-made AI. Only at Clever IDEAS.

Differences felt from day one.

Technology designed for rapid implementation, stable operations, and scalable growth. Frictionless, with no surprises.

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Ready to take your company
to the next level?

 

Talk to an expert today.

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